Delivery

and Returns Information

Delivery times

If your order is placed before 2PM, we will do our best to dispatch your order the same working day.

Most orders are dispatched from the Netherlands, so if you're in the EU there will be no customs to pay. If you're based in the UK, your order will be shipped from the UK.

See below country specific information for your delivery.

Country/Region

Shipping Time

Carrier

France

2-4 working days

DHL

Germany

1-3 working days

DHL

Italy

3-5 working days

DHL

Ireland

4-6 working days

DHL

Returns

If you'd like to return or exchange a product, please email our Customer Care team at info@zipsterbaby.com. 

Please note that we do not pay for returns postage

All items must be returned new, unused and in original packaging

Returns that do not meet our policy may not be accepted and will be sent back to the customer

Please make sure you obtain proof of postage for your return package

Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched

Once received by our warehouse, returned items are processed within 10 working days. 

If your product is damaged or incorrect, please contact our Customer Care team who will advise you further on how to return this item.

Contact Us

Still couldn't find what you're looking for?

The quickest way to get in touch is through e-mail to info@zipsterbaby.com

Our emails are monitored Monday to Friday and you can expect a reply within 24 working hours.