Delivery
and Returns Information
Delivery times
If your order is placed before 2PM, we will do our best to dispatch your order the same working day.
Most orders are dispatched from the Netherlands, so if you're in the EU there will be no customs to pay. If you're based in the UK, your order will be shipped from the UK.
See below country specific information for your delivery.
Shipping Time
Carrier
2-4 working days
DHL
1-3 working days
DHL
3-5 working days
DHL
4-6 working days
DHL
1-2 working days
PostNL
4-6 working days
DHL
4-6 working days
DHL
3-4 working days
DHL
3-4 working days
DHL
1-2 working days
Yodel
5-7 working days
DHL or FedEx
Returns
If you'd like to return or exchange a product, please email our Customer Care team at info@zipsterbaby.com.
Please note that we do not pay for returns postage
All items must be returned new, unused and in original packaging
Returns that do not meet our policy may not be accepted and will be sent back to the customer
Please make sure you obtain proof of postage for your return package
Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
Once received by our warehouse, returned items are processed within 10 working days.
If your product is damaged or incorrect, please contact our Customer Care team who will advise you further on how to return this item.
Contact Us
Still couldn't find what you're looking for?
The quickest way to get in touch is through e-mail to info@zipsterbaby.com
Our emails are monitored Monday to Friday and you can expect a reply within 24 working hours.